Article 5. Payment
1. After the banquet is completed, the final banquet fee shall be paid by the payment date confirmed by the hotel in advance. In the case that the deposit money is in excess of the billed amount which has been received, the hotel will refund the difference.
Article 6. Arrangement of Decorations, Entertainment, and Other Services
1. Generally, the hotel will arrange decorations, flowers, music, entertainment, sound, lighting, party companions, and other services for the banquet with designated vendors.
2. For the smooth operation of the banquet, please contact the hotel in advance when a vendor directly commissioned by the applicant will perform services. Please do not directly
commission a vendor without the prior consent of the hotel. Also, the instructions for vendors arranged by the applicant will be based on the loading and unloading guide.
Article 7. Compensation for Damages
1. When the hotel is damaged (damage, contamination, etc. to it’s facilities, fixtures, and other furnishings) by the negligence or willful actions of the applicant (including all associates, organizers, and guests of the applicant) or vendors commissioned by the applicant, the concerned applicant shall compensate the hotel for the damages.
Article 8. Accident, Loss, and Theft within the Facilities
1. Please note that the hotel cannot accept any responsibility for accidents, loss, or theft that occurs under the supervision of the guest within the facilities.
Article 9. Refusal of Contract Execution
1. The hotel may refuse to hold the banquet in the event that a guest attending the banquet falls under any of the following items or in the event that the banquet hall cannot be used due to facilities break-down, natural disasters, or other unavoidable reasons. Please note that the hotel will not compensate the applicant for damages in such cases.
(1) When the hotel determines that there is a chance a guest may violate a law or public order and morals.
(2) When the hotel determines that there is a chance a guest may cause trouble for other guests.
(3) When the hotel determines that there is a chance its business may be obstructed by a third party.
(4) When the guest is a criminal organization, a member of a criminal organization, related to a criminal organization, or other anti-social forces (hereinafter “a criminal organization or other criminal elements”).
(5) When the guest is a corporation or other group whose business activities are controlled by a criminal organization or other criminal elements.
(6) When the guest is a corporation wherein one of the directors is a criminal organization member.
(7) When a guest’s actions clearly cause trouble to other hotel guests.
(8) When a guest makes inappropriate coercive demands using violence, threats, or extortion to the hotel or its employees, when a guest has made unreasonable demands, or when it is recognized that the guest has carried out such activities at this hotel or at a different hotel in the past.
(9) When these “Banquet Regulations” or a separately concluded agreement is violated.
Article 10. Contract Cancellation
1. Please note that the hotel will cancel the reservation or refuse to host the banquet in the event that any of the following items are applicable.
(1) In the event that there is a chance a guest attending the banquet may violate a law or public order and morals.
(2) In the event the hotel determines that there is a chance a guest may cause trouble for other guests.
(3) In the event the hotel determines that there is a chance it’s business may be obstructed by a third party.
(4) In the event the banquet hall cannot be used due to facilities break-down, natural disasters, or other unavoidable reasons.
(5) When it is established that the guest is a criminal organization, a criminal organization member, an organization related to a criminal organization, or other anti-social forces (hereinafter “a criminal organization or other criminal elements”).
(6) When the guest is in a corporation or other group whose business activities are controlled by a criminal organization or other criminal elements.
(7) When the guest is in a corporation wherein one of the directors is a criminal organization member.
(8) When a guest makes inappropriate coercive demands using violence, threats, or extortion to the hotel or its employees, when a guest has made unreasonable demands, or when it is recognized that the guest has carried out such activities at this hotel or at other affiliate hotels of Tokyu Hotels in the past.
(9) In the event a guest attending the banquet is obviously suffering from an infectious disease, or in the event the guest has another illness which may be contagious.
(10) When it is identified that the details (purpose) of the banquet are different from those specified at the time of application and the declaration at that time was clearly false.
(11) In the event these “Banquet Regulations” or a separately concluded agreement are violated.
Article 11. Prohibited Conduct
1. The following activities are prohibited, so we request that you refrain from them at all times.
(1) Bringing dogs, cats, birds, other pets, or domestic animals, etc. (except guide dogs for the visually impared service dogs)
(2) Bringing incendiary or flammable items or other dangerous items (3) Bringing items that give off a foul odor
(4) Behavior that causes trouble for other guests and acts that violate laws or public policy (5) Movement of hotel equipment
(6) Usage outside of the purpose of use (7) Other acts prohibited by law
Article 12. Cancellation Fee
1. Once the contract has been concluded changes to the reservation date or banquet cancellation will generally incur the following cancellation fee or rescheduling fee.
121 days before 10% of latest estimate + actual costs 120 to 90 days before 20% of latest estimate + actual costs 89 to 30 days before 30% of latest estimate + actual costs 29 to 8 days before 50% of latest estimate + actual costs 7 to 1 day before 80% of latest estimate + actual costs Day of banquet 100% of latest estimate + actual costs
※ “Latest estimate” refers to the total amount in the latest quotation sheet exchanged between the guest and the hotel, including the application fee and the paid deposit.
※ “Actual costs” refers to the costs of printing materials and copying that has already been ordered as well as the cancellation fees for other outsourced materials.
※ Rescheduling of the reservation date will incur cancellation fees following the rules for banquet cancellation.
Article 13. Privacy Policy
1. Private information provided by the guest in the application sheet shall be used by the hotel for the following purposes.